online payment

Terms of sale

The service is available to all customers (individuals or companies) of ALBA-MC EOOD,who placed an order or signed a contract for the provision of services by e-mail or fax and received a payment code. By means of the online payment service on its internet site ALBA-MC EOOD offers the users the opportunity to make online payments of amounts due for services rendered or goods purchased from it,through credit and debit cards with the logo of BORIKA,MAESTRO,VISA or MasterCard. Online payments are made through the online payment system provided by Borika,where the user must enter the card information (number,expiration date,3 digit security code) for the  card credit payment. The  security of the card data is protected by an SSL connection between the server of the Operator and the server of Borika,which elaborates the payment. The currency used by the credit card service is Bulgarian Lev (BGN). If the currency of the cardholder is different from the currency of payment,the payment amount will be calculated on the basis of the daily exchange rate of the card-issuing bank. All credit/debit cardholders that make payments online through ALBA-MC EOOD’s internet site are subject to verification and approval by the card-issuing bank. If the card-issuing bank  refuses or for some reason does not authorize the payment,the cardholder will be informed immediately. ALBA-MC EOOD is not responsible for errors in online payments due to incorrectly completed data by the User. For each successfully completed online payment  the user receives an e-mail confirmation for completed online payment. Details of all successful completed online payments are preserved in the ALBA-MC EOOD archives and are available at consumer’s request at any time.

 

1. Privacy Policy

The personal data provided will be treated in compliance with Directive 97/7/EC of the European Parliament and the Council of 20 May 1997 on Consumer Protection.
As a further guarantee to the processing of personal data ALBA-MC EOOD is registered with the Commission for Personal Data Protection in Bulgaria with certificate no. 331432.

ALBA-MC EOOD guarantees the confidentiality of personal data of its customers stating that they will not be used for purposes other than those provided:establishing contact with customers to specify details about the order and terms of delivery and payment. The personal data supplied by the customer are used by employees of the company to issue invoices and all documentation necessary to fulfill the order.

2. Consent to purchase

The trade relations between customer and ALBA-MC EOOD begin with the order placement and/or with the contract signing by the customer,i.e. after completing the personal or company information required,acceptance of the terms of sale of the goods and/or of the services provided by ALBA-MC EOOD and pressing “Send”.

3. Order execution

Order execution begins according to the agreed in the confirmation order and/or in the contract terms,the customer pays the price of goods or services ordered.

4. Order cancellation

The customer can not use the right of order withdrawal neither in case of supply of goods as the products supplied by ALBA-MC EOOD are tailor-made or personalized,not in case of service delivery,because the execution of the service will start within 7 working days from the date of signature of the contract.

5. Complaints

In accordance with Art. 2 of Directive 99/44/EC,in case the delivered goods do not comply with the order placed or in case the services provided do not match what was agreed in the contract,the purchaser can file a written complaint to ALBA-MC EOOD,bul. 47 Madrid,et. 2,ap.1,1505 Sofia,Bulgaria.